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KMID : 1020220120120030439
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Journal of Korean Society of Dental Hygiene
2012 Volume.12 No. 3 p.439 ~ p.451
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The influence of transforming leadership on the organizational commitment, empowerment and the service quality -focusing on dental hospital`s employees in Gyeongnam province-
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Choi Yu-Jin
Kwon Su-Jin
Hwang Su-Hyun
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Abstract
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Objectives: The goal of this study is to investigate how transformational leadership does affect empowerment,
organizational commitment and service quality of dental clinics and hospitals and for their efficient human resources management in a rapidly changing business environment.
Methods: For this, workers of a dental clinic and a hospital in Gyeongsangnam-do were selected and the
survey was carried out during September 1 to 30 of 2011 and the total 203 questionnaires were analyzed.
Results: The analysis of structural model shows that transformational leadership has no significant influence on empowerment but does affect organizational commitment and service quality. And the result also reveals that empowerment has significant effect on organizational commitment and service quality while organizational commitment influences service quality.
Conclusion: For this, it is needed that the leader of organization promotes the spirit of his subordinates and helps them find their potential ability and achieve goals by developing various leadership skills to cope with rapidly changing environment of dental clinics and hospitals.
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KEYWORD
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commitment for the organization, empowerment, service quality, transforming leadership, types of leadership
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